Last updated: October 2026

This Privacy Notice explains what personal information I collect, why I collect it, how I use and protect it, and what rights you have in relation to your information.

I aim to keep this information straightforward and easy to understand. If you have any questions about how I handle your information, please get in touch.

1. Who I am

I am Nadine Dyson, an independent counsellor trading as Nadine Dyson Therapy.

I provide counselling face to face, online, by telephone and through Walk and Talk Therapy.

For the purposes of UK data protection law, I am the data controller for the personal information I collect and hold about you.

Contact: Nadine Dyson
Email: contact@nadinedyson.com
Website: ww.nadinedyson.com

2. What information I collect

Depending on how you contact me and whether you become a client, I may collect:

Information you provide when you contact me

This may include:

• your name
• email address
• telephone number
• information you include in an enquiry
• your preferred method of contact
• information about the counselling you’re looking for

Information collected during counselling

If you become a client, I may collect information that is relevant to providing counselling, which could include:

• contact details
• information discussed during counselling sessions
• relevant personal history
• information about your emotional and psychological wellbeing
• information about relationships, family, work or other areas of your life
• session notes and other professional records
• information relating to appointments, payments and cancellations

Some of the information discussed during counselling may be considered
special category data under UK data protection law. I only collect and use this information where it is necessary and appropriate for providing counselling and in accordance with UK data protection requirements.

Website information

When you use my website, some technical information may also be collected automatically, such as your IP address, browser type and information about how you use the website. This depends on the cookies and other technologies used by my website.

3. How I use your information

I use your information to:

• respond to enquiries
• arrange initial consultations
• provide counselling
• communicate with you about appointments
• manage payments and administration
• maintain appropriate professional records
• provide safe and appropriate counselling
• meet my professional, legal and regulatory responsibilities
• deal with complaints or concerns
• improve and maintain my website and services where appropriate

I will only use your personal information for purposes that are relevant and appropriate.

4. Confidentiality

Counselling is confidential.

I will not normally share information about you with other people without your knowledge and agreement.

There are, however, some circumstances where confidentiality may need to be broken. These are limited and may include:

• where I believe there is a serious and immediate risk of harm to you or someone else
• where there are safeguarding concerns
• where I am legally required to disclose information
• where disclosure is necessary to comply with a legal or professional obligation
• where information is discussed with my clinical supervisor as part of my professional supervision

Where possible, I will discuss any need to share information with you first.

5. Supervision

As a counsellor, I use professional supervision to support safe, ethical and effective practice.

I may discuss aspects of my work with my supervisor or, where appropriate, within peer supervision. I take care to protect your identity and only share information that is necessary for supervision.

I do not normally share your name or unnecessary identifying information.

6. How I store your information

I take reasonable steps to keep your personal information secure and confidential.

Electronic information is stored using password-protected and/or secure systems where appropriate.

Paper records, where used, are kept securely and separately from general access.

I take care to ensure that counselling information is not unnecessarily visible or accessible to other people.

7. How long I keep your information

I only keep personal information for as long as it is reasonably necessary for the purpose for which it was collected and to meet my professional, legal and insurance requirements.

Different types of information may therefore be kept for different periods.

When information is no longer required, I will securely delete, destroy or anonymise it.

8. Who I share your information with

I do not sell or rent your personal information.

Information may be shared with appropriate third parties where this is necessary to provide my service or meet my legal and professional responsibilities.

This may include:

• my professional supervisor
• professional or regulatory bodies where required
• my insurer or professional advisers where necessary
• payment providers
• website, email or technology providers that process information on my behalf
• emergency services or other appropriate organisations where disclosure is necessary because of a serious safety concern or legal requirement

Where another organisation processes personal information on my behalf, I take reasonable steps to ensure that appropriate privacy and security arrangements are in place.

9. Online and telephone counselling

If you have counselling online, I use Doxy.me

Please be aware that online communication involves some level of technological risk. I take reasonable steps to use secure systems, but no method of electronic communication can be guaranteed to be completely secure.

For online sessions, I ask you to find a private and suitable space where you cannot be overheard.

Telephone counselling also carries the usual risks associated with telephone communication.

I will not record counselling sessions unless there is a specific and separately agreed reason for doing so.

10. Walk and Talk Therapy

If you choose Walk and Talk Therapy, counselling takes place in an outdoor/public setting.

Because we are in a public environment, I cannot guarantee complete privacy from other people.

We will discuss practical arrangements and confidentiality before beginning Walk and Talk Therapy.

You are responsible for wearing suitable clothing and footwear and letting me know about anything that may affect your ability to participate safely.

11. Emails, texts and other communication

I may use email, telephone or text message to communicate with you about appointments and practical matters.

Please avoid sending detailed or sensitive counselling information by text or email unless we have specifically agreed this.

Email and text messages are not completely risk-free, so please consider this when deciding what information to send.

I do not provide an emergency or crisis service. If you are experiencing an immediate mental health crisis or believe you or someone else is in immediate danger, please contact the appropriate emergency or crisis service rather than waiting for a response from me.

12. Payments

Where you pay for counselling electronically, your payment may be processed by a third-party payment provider.

I may retain information about payments, invoices and outstanding balances for accounting, legal and professional purposes.

I do not normally have access to your full card or bank account details when payment is processed through a third-party payment provider.

13. Cookies

My website may use cookies or similar technologies.

Some cookies are necessary for the website to function. Other cookies, such as analytics or advertising cookies, may require your consent.

You can manage or withdraw your cookie preferences through the cookie controls provided on the website.

For more information, please see my Cookie Policy.

14. Your rights

Under UK data protection law, you have a number of rights relating to your personal information.

Depending on the circumstances, these include the right to:

• ask what personal information I hold about you
• request a copy of your information
• ask me to correct inaccurate information
• ask me to delete information in certain circumstances
• ask me to restrict how I use your information in certain circumstances
• object to certain types of processing
• withdraw consent where processing is based on consent

These rights are not absolute and there may be circumstances where I am legally or professionally required to retain certain information.

If you would like to exercise one of these rights, please contact me using the details above.

15. Keeping your information accurate

I rely on you to let me know if your contact details change or if any information you have provided is incorrect.

If you believe information I hold about you is inaccurate, please let me know and I will take reasonable steps to correct it.

16. Complaints about your personal information

If you have concerns about how I have handled your personal information, please contact me in the first instance so that I have an opportunity to address your concern.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has been handled incorrectly.

You can find information about making a complaint on the ICO website.

17. Changes to this Privacy Notice

I may update this Privacy Notice from time to time to reflect changes to my services, technology or legal requirements.

The latest version will always be available on my website.

Last updated: October 2026